Client services
Shipping and returns
The terms that accompany every artwork, from order to delivery. A summary follows; the full text is in the policies at the foot of the page.
- 01
Complimentary insured delivery
To every destination served. Each artwork travels in its own box, with dedicated packaging, entrusted to an insured and tracked express courier.
- 02
Delivery in approximately 7 days
On dispatch, an email with the tracking number is sent; the artwork can then be followed from the Track your artwork page.
- 03
Duties included
For the United Kingdom, import duties and VAT are already included in the price in pounds and are borne by AXI Gallery: the price shown at checkout is final and nothing is due on delivery.
- 04
Damage in transit
We recommend recording the unboxing in one continuous video, from the sealed parcel with its label visible to the piece out of its box. Should there be any damage, simply write within 48 hours to info@axigallery.com, attaching the video and a few photographs: at the client’s choice, the artwork is replaced with another piece, where available, or refunded in full.
- 05
Withdrawal within 14 days
Within 14 days of delivery, the purchase may be withdrawn without giving a reason. The artwork must be returned intact, in its original box and with the certificate. Return shipping is at the client’s expense (approximately £25-40 from the United Kingdom), unless the artwork is damaged or not as described.
- 06
Refund
Refunds are issued within 14 days of notice of withdrawal, to the original payment method. Notice may also be given online, from the Withdraw from the contract page.