Refund policy

Your right to cancel

Every AXI Gallery piece is made to stay with you. Should you change your mind, however, you may cancel your contract within 14 days of the day on which you, or a person you have named other than the carrier, receive the piece, without giving any reason. For customers in the United Kingdom this right is granted by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; for customers in the European Union by the national law of their country implementing Directive 2011/83/EU. The right applies to consumers, meaning individuals buying for purposes outside their trade or profession.

How to tell us

Before the period expires, send us a clear statement of your decision to cancel by email to concierge@axigallery.com or by post to EXPENSIVE CHIODO LTD (AXI Gallery), 82A James Carter Road, Mildenhall, Bury Saint Edmunds IP28 7DE, United Kingdom, quoting your order number. You may use the model form below, but you are not obliged to. We will acknowledge receipt without delay and explain how to return the piece.

Returning the piece

  • Send the piece back within 14 days of telling us that you are cancelling.
  • Please return it intact, in its original box, together with the certificate of authenticity, packed with the same care with which it reached you.
  • The cost of return shipping is borne by you, unless the piece arrived damaged or not as described, in which case we cover it. Returning a piece with a tracked courier insured for its full value costs approximately £25-40 within the UK (approximately €50-90 from Italy or Spain). Any customs charges on arrival in the UK are paid by us. For shipments from the European Union, please mark the transport document «Returned goods – return to sender».
  • You are only liable for any loss in value caused by handling beyond what is necessary to establish the nature and characteristics of the piece (for example scratches to the finish, a missing certificate or a damaged box).

Refund

We will refund all payments received from you within 14 days of the day on which we are informed of your decision to cancel, using the same payment method you used for the purchase, unless you have expressly agreed otherwise, and at no cost to you. We may withhold the refund until we have received the piece back or you have supplied evidence of having sent it, whichever is earlier.

Damage in transit

Every shipment is insured. If your piece arrives damaged, please email concierge@axigallery.com within 48 hours of delivery, attaching photographs of the box and the piece: we will offer, at your choice, a free replacement with another numbered piece, where available, or a full refund. Prompt notice allows us to file the claim with the courier and does not affect your statutory rights.

Model cancellation form

(Complete and return this form only if you wish to cancel the contract)

  • To: EXPENSIVE CHIODO LTD (AXI Gallery), 82A James Carter Road, Mildenhall, Bury Saint Edmunds IP28 7DE, United Kingdom, concierge@axigallery.com
  • I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods: ……
  • Ordered on (*) / received on (*): ……
  • Name of consumer(s): ……
  • Address of consumer(s): ……
  • Signature of consumer(s) (only if this form is notified on paper): ……
  • Date: ……

(*) Delete as appropriate.