Client services
Frequently asked questions
Answers to the questions we are most often asked. For any other enquiry, our client services team will reply personally.
The artwork
Is the artwork fragile?
It is a resin artwork with a mirror chrome finish, sturdy enough for display at home. As with any art object, it should be handled with care, supported by its base and kept away from knocks and abrasive products. In transit it is protected by its own box and dedicated packaging; delivery is insured.
What are the dimensions?
Dimensions and weight are listed on each artwork’s page, next to the price.
How should the finish be cared for?
Simply dust it with a dry, soft microfibre cloth. Detergents, alcohol and rough cloths should not be used on the mirror surface.
Edition and certificate
What does limited edition mean?
Each artwork is produced in 15 numbered pieces. The piece number is assigned at dispatch and recorded on the certificate of authenticity. Once the edition is complete, the artwork is not reproduced.
How is an artwork authenticated?
The certificate carries a serial code. Entered on the Authenticate your artwork page, it instantly confirms whether the piece is registered in the AXI Gallery archive.
Order and delivery
What does delivery cost?
Delivery is complimentary and insured to every destination served.
How long does delivery take?
Delivery takes approximately 7 days. For a specific date, our client services team can confirm timings before you order.
Are customs duties payable?
No. For the United Kingdom, import duties and VAT are already included in the price in pounds and are borne by AXI Gallery: the price shown at checkout is final and nothing is due on delivery.
Can the delivery be tracked?
Yes. On dispatch, the tracking number is sent; the artwork can then be followed from the Track your artwork page.
Returns
Can the artwork be returned?
Yes, within 14 days of delivery and without giving a reason. The artwork must be returned intact, in its original box and with the certificate; return shipping is at the client’s expense. Full details on the Shipping and returns page.
What if the artwork arrives damaged?
We recommend recording the unboxing in one continuous video, from the sealed parcel with its label visible to the piece out of its box. Should there be any damage, simply write within 48 hours to info@axigallery.com with the video and a few photographs: the artwork is replaced with another piece, where available, or refunded in full.