Shipping policy
Complimentary shipping
Shipping is free to every destination we serve. Each piece travels in its luxury box, protected by dedicated packaging, with an insured, tracked express courier.
Preparation and delivery times
- Delivery normally takes 3-5 business days from dispatch.
- These times are indicative and may be extended by circumstances beyond our control, such as public holidays, strikes or customs checks. In any event we deliver within 30 days of the contract being concluded, unless agreed otherwise with you.
Our pieces are limited editions, available while stock lasts: the number of your piece is assigned at dispatch and recorded on its certificate of authenticity.
Follow your piece
When your order leaves us you will receive an email with its tracking number. You can follow the shipment at any time on the Track your piece page.
United Kingdom: duties and taxes already paid
Shipments to the United Kingdom travel Delivered Duty Paid (DDP): import duties, import VAT and customs charges are already included in the sterling price and are settled by us. You will have nothing to pay on delivery.
On delivery
We recommend checking the box in the courier's presence and, if the packaging looks damaged, signing for it as damaged and noting why. If the piece itself is damaged, please email concierge@axigallery.com within 48 hours of delivery with a few photographs: we will arrange, at your choice, a free replacement with another numbered piece, where available, or a full refund. Prompt notice helps us with the courier claim and does not affect your statutory rights. The risk of loss or damage passes to you only once the piece has been delivered to you.
Delivery address
Please check your address carefully before confirming your order: the courier may ask for a signature on delivery. If delivery fails because of an incorrect address or an uncollected parcel, we will contact you to arrange a new delivery.
Need assistance?
Email us at concierge@axigallery.com or call +44 7882 738942. For returns and cancellations, please see our Returns & Withdrawal Policy.