Shipping policy
Complimentary shipping
Shipping is free to every destination we serve. Each piece travels in its luxury box, protected by dedicated packaging, with an insured, tracked express courier.
Delivery times
- Europe (European Union, United Kingdom, Switzerland, Norway and the other European countries): we normally deliver within 7 days of your order, preparation and transit included.
- Further destinations (the Americas, Asia and the rest of the world): we normally deliver in about 10 days from your order, preparation and transit included.
- These times are indicative and may be extended by circumstances beyond our control, such as public holidays, strikes or customs checks. In any event we deliver within 30 days of the contract being concluded, unless agreed otherwise with you.
Our pieces are limited editions, available while stock lasts: the number of your piece is assigned at dispatch and recorded on its certificate of authenticity.
Follow your piece
When your order leaves us you will receive an email with its tracking number. You can follow the shipment at any time on the Track your piece page.
United Kingdom: duties and taxes already paid
Shipments to the United Kingdom travel Delivered Duty Paid (DDP): import duties, import VAT and customs charges are already included in the sterling price and are settled by us. You will have nothing to pay on delivery.
Other countries outside the European Union
For deliveries outside the European Union and the United Kingdom, any import duties, taxes and customs charges of the destination country are not included in the price and are payable by the recipient, according to the rules of their country.
We currently do not ship to countries affected by war or under international sanctions (including Russia, Belarus, Ukraine, Israel and Palestine, Iran and Afghanistan).
On delivery
We recommend checking the box in the courier's presence and, if the packaging looks damaged, signing for it as damaged and noting why.
Film the unboxing. Record one continuous video, without cuts, showing the parcel still sealed with its shipping label visible, the opening and the piece out of its box. If the piece arrives damaged, the unboxing video is the proof we need for the courier and insurance claim: please email info@axigallery.com within 48 hours of delivery with the video and a few photographs. We will arrange, at your choice, a free replacement with another numbered piece, where available, or a full refund. This request does not affect your statutory rights. The risk of loss or damage passes to you only once the piece has been delivered to you.
Delivery address
Please check your address carefully before confirming your order: the courier may ask for a signature on delivery. If delivery fails because of an incorrect address or an uncollected parcel, we will contact you to arrange a new delivery.
Need assistance?
Email us at info@axigallery.com or call +44 7882 738942. For returns and cancellations, please see our Returns & Withdrawal Policy.